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The Case for Providing Flooring in Social Housing
Housing Ombudsman Service - Spotlight on: Noise complaints
Introduction
The 2022 report by the Housing Ombudsman Service – Spotlight on: Noise complaints, focusses on both the human and financials costs, to both residents and landlords
Key Findings Highlighting the Importance of Flooring in Social Housing:
Enhanced Sound Insulation: The report underscores the crucial role of providing flooring as part of the standard offer in social housing to effectively reduce noise disturbances. By installing appropriate flooring with appropriate sound insulation properties, landlords can significantly minimise sound transmission between floors, thereby creating a quieter and more peaceful living environment for residents.
Cost Savings for Landlords: Investing in quality flooring as part of the standard offer can yield long-term cost savings for landlords. Durable and resilient flooring require less frequent repairs and replacements, leading to reduced maintenance expenses. Additionally, improved sound insulation can minimise noise-related complaints and potential legal disputes, saving landlords valuable time, resources, and reputation.
Conclusion
The Case for Providing Flooring in Social Housing
The report’s findings, along with the impactful case studies and compensation awarded, make a compelling case for social housing providers to prioritise the provision of flooring.
The experiences of residents like Mr. W, Miss H, and Mrs. V demonstrate the detrimental effects of inadequate flooring, including noise disturbances and the resulting distress and inconvenience.
By investing in suitable flooring with sound insulation properties, RP’s can create a peaceful living environment that improves residents’ well-being. Quality flooring reduces noise disruptions, promotes better mental health, enhances sleep quality, and overall satisfaction. It also contributes to better health and safety outcomes, protecting vulnerable individuals and improving indoor air quality.
Providing flooring in social housing benefits landlords financially as well. It reduces repair and replacement costs, helps prevent legal disputes, and safeguards their reputation. Prioritising flooring demonstrates a commitment to meeting residents’ needs, leading to improved tenant relations, higher satisfaction, and increased tenant retention rates.
In conclusion, the report strongly advocates for social housing providers to prioritise the provision of flooring.
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